What does the Shopper receive when they place their pre-order?

The shopper receives a co-branded email confirming their pre-order. 

This includes all the information they need while they wait for their item to arrive:

✔ receipt of payment

✔ order number

✔ shipping window

✔ shipping address they provided at checkout

✔ link to self-service cancel

Any replies to this email will go directly to your customer service team, not Purple Dot. We will ask for this email address during your onboarding process - you can update it anytime by letting us know.